Incident & request handling
Level 1–3 support with tickets, priorities and response times agreed in advance.
Nearshore engineering / Application management
Keep SAP, Oracle and Dynamics running, with a team on your clock.
Application management services (AMS) for business-critical systems, delivered remotely from Mexico City.
Scope
What application management covers.
Monitoring & stability
Proactive monitoring and alert handling to prevent recurring failures.
Enhancements
Small and medium improvements, reports and interfaces delivered on a regular cadence.
Upgrades & migrations
Planned version upgrades and moves to cloud with a defined owner and plan.
Documentation & knowledge
Runbooks and knowledge transfer so support does not depend on one person.
Governance & reporting
Periodic service-level reports and review meetings.
Platforms
Where our team is strongest.
FAQ
Support questions
What SLAs do you offer?
We agree them by contract according to each service’s criticality, with measurable response and resolution times.
Which platforms do you support?
SAP, Oracle and Microsoft Dynamics, plus custom and integrated applications around them.
Can you work on-site and remote?
Delivery is remote from Mexico City. For Mexican plants and subsidiaries, on-site or hybrid support can be agreed.
Want a second opinion on your support model?
A TASISOFT specialist replies within one business day, in English.